Responsible Gaming

Every account at Donic has four control panels inside the cashier that are worth knowing about before the first deposit.

Deposit limit sets a cap per day, per week, or per month. Raising the cap takes 24 hours — the request sits in a cool-down queue so an impulsive raise does not land the same session. Lowering the cap is instant. We suggest setting the first limit a little below what you would normally expect to deposit, then raising it later if you need the headroom.

Wager limit caps the total stake across a period. It is useful when the bonus you are chasing has a high wagering multiplier: a big deposit becomes a lot of spins, and a wager limit stops a single bad session from running through the whole bankroll.

Loss limit is a hard stop on the net minus for a session, a day, or a week. It is a blunt tool but a direct one, and it is the first thing to turn on if you notice chase behaviour creeping into your sessions.

Session timer sends a pop-up at the interval you choose: 30 minutes, 60 minutes, or 90 minutes. The pop-up pauses the lobby until you dismiss it, which is enough of a break to walk away if you want to. On mobile the pop-up shows over the game screen and locks the spin button until you tap through.

Self-exclusion through the operator closes your account for a period you pick: 6 months, 12 months, 24 months, or five years. During that time you cannot log in, you cannot deposit, and marketing stops. The lock is enforced on the operator side — we do not hold the switch and cannot reverse a self-exclusion for you. If you want to add an external block as well, GamStop is not available in the US, but every state has its own voluntary exclusion program that works on licensed operators.

Common warning signs: you are depositing more than you planned, you are chasing losses after a session, you are hiding how much you play from people around you, or gambling is cutting into sleep or work. None of these mean you are 'addicted' — they mean the habit is drifting in the wrong direction, and the fix is simpler if you act now. Set a deposit limit this week, or step out with a self-exclusion for 6 months.

For US visitors: the National Council on Problem Gambling runs a 24/7 helpline at 1-800-GAMBLER and a chat at ncpgambling.org. BeGambleAware and Gambling Therapy also offer free online support that is open to US residents even though they are UK charities. If you need to talk right now and the helpline is busy, Gambling Therapy's chat usually answers within a few minutes.